At Hyde Park Massage & Spa, we understand that unforeseen events may arise in our clients' lives. To ensure fairness and efficiency for all our clients and out of respect for our therapists' schedules, we have established the following policies:
48-Hour Reminder: As part of our service, we send a text message reminder 48 hours before your appointment to help you stay on track.
Strict 24-Hour Notice: We maintain a strict 24-hour cancellation policy. In the event that you need to cancel an appointment, we kindly ask that you contact us via phone or email at least 24 hours before the scheduled time.
Appointment Reservation: To secure your appointment, we require a credit card on file. This card will be held on file solely to safeguard the time reserved for your therapist. It will only be charged in the case of a late cancellation or no-show.
No-Shows: If a client either forgets their appointment or deliberately chooses to skip it without any prior contact, this will be regarded as a "no-show." In such cases, the cancellation rate will be applied.
Important Note: There are no exceptions or refunds if our cancellation policy is triggered. We strongly advise clients to adhere to our booking requirements to ensure a smooth and positive experience. Failure to comply with booking requirements may result in the deletion of your appointment. Unpaid cancellations may lead to the suspension of your account and restrict your ability to book with Hyde Park Massage & Spa in the future.
Your understanding and cooperation with these policies are greatly appreciated. We strive to provide the best service possible, and these policies help us maintain an effective and fair system for all our valued clients.